“I’m sorry, for your wait.  Your table will be up in a minute.”

“I’m sorry, but your credit card has been denied.”

“I’m sorry, that special is only good with the coupon.”

We hear the words, “I’m sorry,” all the time. 
But the question is do we accept those words as a sincere apology.

We may not think long and hard about whether the customer service rep or wait staff is sincere when they apologize for your inconvenience, but it does make a difference.  Certainly, you’ve walked away from a cash register thinking that somebody needs some customer service training.  In some instances, if you don’t get the sincere apology you’re looking for when a deal goes bad, you may never go back to that store or restaurant, and you may tell all your friends what crumby service they have.

We look for sincerity in an apology, and a lot of the time in the workplace it doesn’t measure up.
But what about in the home?

“I’m sorry but you are going to school today, missy!”

“I’m sorry I’m late.  You know how it gets with the guys.”

“I’m sorry, but I just can’t handle this right now.”

Maybe it would do for us to have some customer service training for families!  Too many of our apologies are crumby!  I wonder if we actually hear better apologies from the business world than in our homes.

This weekend we’re going to talk about apologies, and how families can better communicate sincere apologies to restore broken relationships.

Why talk about apologies? People often walk away from business deals for lack of sincere apologies.  What is worse is that husbands, wives, and children will also walk away literally and emotionally because of unforgiveness in their home.  Learning how to give and receive sincere apologies will help restore our damaged relationships and lead to genuine forgiveness.

Don’t miss this Sunday!  (Or you’ll be SORRY)